❓ Frequently Asked Questions
How do I use my voucher code?▼
Open any of our 4 VPN apps (MD Proxy, Nur Tunnel, Ultra Tunnel, Marvs Go) → Look for "Enter Voucher" or "Redeem" option → Type or paste your code (format: XXXX-XXXX-XXXX-XXXX) → Enjoy! 🚀
I paid but didn't get my voucher. What to do?▼
Don't worry! First check your Telegram bot (@vpnprous_bot) — the voucher is usually sent there. If not found, submit a ticket above with your payment details (transaction ID, amount, date) and we'll deliver it manually within minutes.
I bought 6 months but got 1 month voucher!▼
This can happen in rare cases. Submit a support ticket above with your order details, and our team will fix the voucher expiry to match what you paid for. We'll extend it to the correct duration immediately.
Which cryptocurrencies do you accept?▼
We accept 233+ cryptocurrencies! The fastest options are: TRON (TRX), Dogecoin (DOGE), Ripple (XRP), Cardano (ADA), Polygon (MATIC), Solana (SOL). Also Bitcoin (BTC), Ethereum (ETH), USDT (TRC20/ERC20), Litecoin (LTC), BNB and many more.
Can I get a refund?▼
Yes! We offer a 7-day money-back guarantee. Contact support with your order ID and we'll process your refund. Note: refunds are processed in the same cryptocurrency used for payment.